In the privacy statement of Twence, you can read among other things what information we collect, for which purposes and for how long this information is stored.
Twence B.V. is dedicated to a sustainable society. We do this with clever solutions for sustainability and energy, but also with our service provision. In some cases, we will need more information for this. In this privacy statement you will find, among other things, information about what data we collect, for what purposes and for how long this data is stored. We believe it is important that we inform you in a transparent manner about our handling of your personal data.
About us
Twence B.V., with its registered office at Boldershoekweg 51, 7554 RT Hengelo, is responsible for the processing of your personal data as outlined in this privacy statement. If you have a question or would like to comment on our privacy statement, please contact Twence B.V. via:
Per post: Twence B.V.
Postbus 870
7550 AW Hengelo
Telephone +31 (0)74 240 44 44 (put through to Privacy)
Email: privacy@twence.nl
Personal data and processing
The legislation governing the handling of your personal data makes use of such terms as personal data and processing, among others. Personal data refers to all information that can be directly or indirectly traced to a single person. This includes your name, address, place of residence, telephone number and email address, but also your IP address or customer reference number. Everything that is done with this data is called processing. Consider, for example, the collection, storage, viewing, changing and deleting of personal data.
Whose personal data does Twence process?
We process personal data of persons with whom we have direct or indirect contact. Here, you can consider:
When does Twente collect personal data?
What personal data does Twente collect?
The personal data that we collect from you depends on the way in which you come into contact with us. You will find an overview below of the personal data about you that we may process:
Personal data of minors
Purposes of the processing
Which grounds justify the use of your personal data?
We use your personal data on the basis of the following legitimate grounds:
How long do we store your personal data?
We will not store your personal data any longer than necessary to achieve the purposes for which they are collected. In our processing register you will find an overview of the processing and retention periods.
Sharing with third parties
We will not sell your personal data to third parties and will only provide this data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. If we engage companies that process your data on our behalf, we will always enter into a processing agreement to guarantee the security of your personal data.
Protection of your personal data
As an organisation, we are responsible for treating your personal data with due care and we secure your data by taking appropriate organisational and technical security measures. These measures are designed to ensure that your data is properly protected against abuse, loss, unauthorised access, unsolicited disclosure and unauthorised changes. If you are under the impression that we are not protecting your data sufficiently, or if you would like information about the specific measures that we have taken, please contact us via privacy@twence.nl.
Your rights
Whenever we process your personal data, the General Data Protection Regulation (executive order) provides you with a number of rights. Your rights and the procedure for exercising them are described below.
To exercise any of these rights, the privacy officer will contact you to ascertain your identity. The privacy officer will request for this purpose three personal details which are already known to us and which only the owner of these personal details is able to answer. It is also possible that the privacy officer may ask you for a copy of your identity document. If this is the case, you can use the Dutch government's CopyID application to do this. In this copy, please make sure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen's Service Number (BSN) are blacked out. This is to protect your privacy.
Right of access
You have the right to ask us which personal data of yours we are processing. We endeavour to deal with your request for access as quickly as possible, but at the latest within four weeks.
Right to rectification and erasure
If your data is incorrect or incomplete, you can request us to amend or supplement it. You can also request that your personal data be deleted. We strive to process your request as quickly as possible, but at the latest within four weeks. Please note that we may not be able to delete all your data because we are bound by certain laws, such as the fiscal retention obligation.
Right to restrict processing
You may request that we temporarily stop processing your data in anticipation of another request, such as your request for an amendment. You will receive a detailed response within a maximum of four weeks of submitting your request.
Right to data portability
The law also stipulates that you can make a request to have your data forwarded in a machine-readable form. If you submit such a request, we will endeavour to process it within a period of four weeks.
Right to object
You have the right to object to the processing of your personal data if we base the processing on a legitimate interest. We will consider your objection within one month. In doing so, we will weigh up the interests again, whereby we will take your views into account.
Questions and information
Do you have any questions about this privacy statement or would you like to receive more information about how we handle your personal data? Then please get in contact with us via privacy@twence.nl.
Complaints
Even though we take you and your interests into account as much as possible, it is nevertheless possible that you may not agree with our handling of your personal data. Should this be the case, we would like to discuss this with you in order to find a solution together. You can contact us in several ways, see the heading About us. Alternatively, you also have the option to lodge a complaint with the Data Protection Authority.
Amendments to the privacy statement
It is possible that we may adjust this privacy statement from time to time. We do this if there is a change to the processing of personal data, the law changes, or our policy is amended. For the most recent privacy statement, we recommend that you consult our privacy statement on the website.
This privacy statement was last amended on 10 March 2020.